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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
  • Resources Library

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  • Gainsight Blog

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  • Events and Webinars

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  • Game Changer VIPs

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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  • Developers

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About Gainsight
  • Who We Are

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  • Leadership

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  • Philanthropy

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The Path To Becoming The Most Important Member Of The Executive Team

Let’s start by acknowledging that Customer Success teams always have the coolest people in the company. They are kind, optimistic, helpful, and they take really good care of customers. Want... read more →
  • March 9, 2020
  • Chris Hicken
  • 1 Comment
  • Best Practices, _Partner Post

Top Customer Success Trends To Watch For In 2020

On a recent webinar with one of our private equity partners, Gainsight CEO Nick Mehta shared an inspiring outlook on what’s to come in the year 2020 for customer success.... read more →
  • December 23, 2019
  • Gainsight Team
  • 5 Comments
  • Best Practices, CS Industry Trends & Analysts, _Customer Success, _Partner Post

Measuring B2B CX In SaaS: What Are The Metrics That Matter?

According to a B2B Marketing survey, two-thirds of marketers are making CX a priority in the next twelve months. More than a quarter of those surveyed are prioritizing CX before the... read more →
  • November 18, 2019
  • Jay Nathan
  • No Comments
  • Best Practices, _Customer Experience, _Partner Post

5 Considerations For Your B2B CX Program In 2020

Over the past few years, appreciation for B2B Customer Experience programs has grown stronger across board rooms thanks to business leaders who have successfully aligned their company’s marketing, sales, and... read more →
  • November 18, 2019
  • Evan Klein
  • No Comments
  • Best Practices, Customer Success 101, _Customer Experience, _Partner Post

The Importance Of “Importance”

Take a look at two NPS responses: “They have been a great partner. But as we look to the future, we’re rethinking how we do things and there are other... read more →
  • November 18, 2019
  • Jon Klein
  • No Comments
  • Best Practices, Customer Segmentation, _Customer Experience, _Partner Post

Why Your B2B Journey Mapping Effort Is Doomed To Fail

We’ve all been there. After months trying to convince colleagues, “Let’s do it right this time,” finally, everyone agrees to invest in a cross-functional B2B customer experience effort. We get... read more →
  • November 18, 2019
  • Justin Zacks
  • No Comments
  • Best Practices, _Customer Experience, _Partner Post

A New Inbound Approach To Customer Success

If you’re familiar with HubSpot, then the word that probably comes to mind is “inbound.” Inbound marketing was the concept upon which we founded HubSpot: that outbound, interruption-based marketing was... read more →
  • October 23, 2019
  • Michael Redbord
  • No Comments
  • Advocacy & Cross-sell/Upsell, _Partner Post

How To Improve Your Customer Admin Relationships

In 2018, the average company spent $343,000 on SaaS. In this same report, it was also determined that the average business employee uses eight different SaaS tools to do their daily... read more →
  • October 17, 2019
  • Samuel J Cummings III
  • No Comments
  • Adoption & Onboarding, Product Experience, _Partner Post

Why B2B Companies Need Great Customer Experience to Win Market Share

The business-to-business (B2B) industry has recently undergone a massive evolution. In the past, a small number of behemoths dominated the market, but today, innovative brands of all sizes are competing in... read more →
  • October 3, 2019
  • Steven Carr
  • No Comments
  • _Customer Experience, _Partner Post

Use This Framework to Unblock Your Product Roadmap

We recently had the opportunity to join Gainsight for a webinar about Finding Friction in Your User Journey and How to Fix It. One of the key aspects of fixing... read more →
  • September 20, 2019
  • Amy Ellis
  • No Comments
  • Product Experience, _Partner Post
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Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
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  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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