As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. This is real-time, super-rich data. It comes directly... read more →
“Why should my Customer Success (CS) teams think marketing?” That's a question I often hear from CS leaders. My short answer is that CS must evolve with the customer experience,... read more →
Since the beginning of business, we’ve been on a journey to accurately evaluate and predict customer needs. For people in Product, delivering products your customers love is just one of the... read more →
As a B2B SaaS company, your customer success strategy can be your best sales strategy. And I don’t just mean for expanding customers through upsells and cross-sells (farming). I mean... read more →
In this episode, we deep-dive into how MixMax is partnering with Gainsight to increase efficiency for individual CSMs and remove barriers to effective customer feedback. Elliot Kohtz (Director of Customer... read more →
It’s crystal clear that your partner channel is an asset to your company’s overall business revenue number. What's murkier is the operational process to actually put those dollars in your... read more →
You want growth? Your customers' health is more important than your top of funnel. It sounds counter-intuitive, but it's true. Over half of customers believe their experience is more important... read more →
Falcon.io is an innovative all-in-one platform that helps companies ensure their customer experience across social media. Falcon’s software opens up a world of customer data to digital marketers at Toyota,... read more →
Synopsis The evolution of the Customer Success (CS) profession is reaching an inflection point. What started with a few innovative companies and executives looking for ways to support the unique... read more →
FirstFuel Software is a pureplay SaaS company specializing in cloud-based business customer engagement for energy providers in North America and Europe. Their software helps over 30 energy providers improve customer... read more →