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Is Customer Feedback Really Making It to Your Product Roadmap?

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. This is real-time, super-rich data. It comes directly... read more →
  • August 30, 2019
  • Alex McDonnell
  • No Comments
  • Product Experience, _Partner Post

What Customer Success Can Learn From Marketing

“Why should my Customer Success (CS) teams think marketing?” That's a question I often hear from CS leaders. My short answer is that CS must evolve with the customer experience,... read more →
  • August 22, 2019
  • Gal Biran
  • No Comments
  • Best Practices, _Partner Post

The Beginner’s Guide to Product-Led Growth Metrics

Since the beginning of business, we’ve been on a journey to accurately evaluate and predict customer needs. For people in Product, delivering products your customers love is just one of the... read more →
  • August 14, 2019
  • Despina Exadaktylou
  • 3 Comments
  • Best Practices, Product Experience, PX Product-Led Growth, _Partner Post

How to Design Your Customer Success Strategy to Win More Customers Faster

As a B2B SaaS company, your customer success strategy can be your best sales strategy. And I don’t just mean for expanding customers through upsells and cross-sells (farming). I mean... read more →
  • July 11, 2019
  • Ross Fulton
  • No Comments
  • _Customer Success, _Partner Post

Harness Data to Help You Define a Partner Channel Upsell Strategy

It’s crystal clear that your partner channel is an asset to your company’s overall business revenue number. What's murkier is the operational process to actually put those dollars in your... read more →
  • June 13, 2019
  • Tori Barlow
  • No Comments
  • Best Practices, _Partner Post

The 5 W’s Of Customer Feedback

You want growth? Your customers' health is more important than your top of funnel. It sounds counter-intuitive, but it's true. Over half of customers believe their experience is more important... read more →
  • June 13, 2019
  • Loretta Jones
  • No Comments
  • _Customer Success, _Partner Post
falcon

Welcome to my Customer Success Org: Dino Kuckovic of Falcon.io

Falcon.io is an innovative all-in-one platform that helps companies ensure their customer experience across social media. Falcon’s software opens up a world of customer data to digital marketers at Toyota,... read more →
  • April 11, 2017
  • Matthew Klassen
  • No Comments
  • _Customer Success, _Partner Post
CMOs and CCOs Should be BFFs

CMOs and CCOs Should be BFFs

Synopsis The evolution of the Customer Success (CS) profession is reaching an inflection point. What started with a few innovative companies and executives looking for ways to support the unique... read more →
  • April 10, 2017
  • Boaz Maor
  • 2 Comments
  • _Customer Success, _Partner Post
First Fuel

Welcome to my Customer Success Org: Domenic Armano of FirstFuel Software

FirstFuel Software is a pureplay SaaS company specializing in cloud-based business customer engagement for energy providers in North America and Europe. Their software helps over 30 energy providers improve customer... read more →
  • March 30, 2017
  • Matthew Klassen
  • No Comments
  • _Customer Success, _Partner Post
Delivering Customer Success-min

Delivering Exceptional Customer Experiences

The enterprise software industry is in the midst of a transformation that is redefining licensing models, time to value expectations, and the delivery of services. The shift to subscription based... read more →
  • March 28, 2017
  • Gregory Schern
  • 1 Comment
  • _Customer Experience, _Customer Success, _Partner Post
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Recent Posts

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