The enterprise software industry is in the midst of a transformation that is redefining licensing models, time to value expectations, and the delivery of services. The shift to subscription based... read more →
This post originally appeared on RedHat.com Many service and subscription-based enterprises today have some version of a Technical Account Management program. For most organizations, Technical Account Management is a paid... read more →
Understanding the importance of the professional enablement of their sales teams, many forward-thinking companies invest heavily in helping their salespeople develop more skills and talents on a regular basis. When... read more →
You might not know this, but People.ai isn’t my first company. I actually founded a previous company, Semantria, which built the world's first massively scalable sentiment analysis cloud service. Semantria... read more →
If you have a pulse, you've heard this question: If a tree falls in the woods and no one is around to hear it, does it still make a sound?... read more →
Client Success is much more than ensuring a customer’s successful installation or configuration of your product and much more than offering high quality training and support. Client Success is about... read more →
Nikhil Hasija is the CEO of Azuqua, an integration platform that empowers unified customer experiences by connecting the applications, data, and processes across siloed teams in order to increase customer... read more →
At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable... read more →
At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable... read more →
TCV General Partner Dave Yuan is an old friend and colleague. We actually first met in college, but over the years I've turned to him for insight and advice. When... read more →