This post originally appeared on RedHat.com Many service and subscription-based enterprises today have some version of a Technical Account Management program. For most organizations, Technical Account Management is a paid...
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Understanding the importance of the professional enablement of their sales teams, many forward-thinking companies invest heavily in helping their salespeople develop more skills and talents on a regular basis. When...
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You might not know this, but People.ai isn’t my first company. I actually founded a previous company, Semantria, which built the world's first massively scalable sentiment analysis cloud service. Semantria...
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If you have a pulse, you've heard this question: If a tree falls in the woods and no one is around to hear it, does it still make a sound?...
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Client Success is much more than ensuring a customer’s successful installation or configuration of your product and much more than offering high quality training and support. Client Success is about...
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Nikhil Hasija is the CEO of Azuqua, an integration platform that empowers unified customer experiences by connecting the applications, data, and processes across siloed teams in order to increase customer...
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At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable...
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At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable...
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TCV General Partner Dave Yuan is an old friend and colleague. We actually first met in college, but over the years I've turned to him for insight and advice. When...
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At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable...
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