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Five Tenets of Technical Account Management

This post originally appeared on RedHat.com Many service and subscription-based enterprises today have some version of a Technical Account Management program. For most organizations, Technical Account Management is a paid... read more →
  • February 24, 2017
  • David Chia
  • 1 Comment
  • _Customer Success, _Partner Post

Why Customer Success Matters Just as Much as Sales

Understanding the importance of the professional enablement of their sales teams, many forward-thinking companies invest heavily in helping their salespeople develop more skills and talents on a regular basis. When... read more →
  • January 20, 2017
  • Ryan Leavitt
  • No Comments
  • _Customer Success, _Partner Post

Why You Need Customer Success Early

You might not know this, but People.ai isn’t my first company. I actually founded a previous company, Semantria, which built the world's first massively scalable sentiment analysis cloud service. Semantria... read more →
  • December 5, 2016
  • Oleg Rogynskyy
  • No Comments
  • Best Practices, _Customer Success, _Partner Post

Don’t Let Partners Create A Gap In Customer Success

If you have a pulse, you've heard this question: If a tree falls in the woods and no one is around to hear it, does it still make a sound?... read more →
  • October 14, 2016
  • Hensler | VP Customer Success | Allbound
  • No Comments
  • _Customer Success, _Partner Post

Three Steps to Building an Effective Client Success Plan

Client Success is much more than ensuring a customer’s successful installation or configuration of your product and much more than offering high quality training and support. Client Success is about... read more →
  • August 26, 2016
  • Vikki Pope
  • _Customer Success, _Partner Post

3 Ways to Drive More Upsells that Every CSM Needs to Know

Nikhil Hasija is the CEO of Azuqua, an integration platform that empowers unified customer experiences by connecting the applications, data, and processes across siloed teams in order to increase customer... read more →
  • August 9, 2016
  • Nikhil Hasija
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, _Customer Success, _Partner Post

Customer Success is a Single Digit Hire

At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable... read more →
  • August 1, 2016
  • Jason Lemkin
  • No Comments
  • Best Practices, _Customer Success, _Partner Post

CLTV Isn’t the Whole Story: Don’t Shortchange Second Order Revenue

At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable... read more →
  • August 1, 2016
  • Jason Lemkin
  • No Comments
  • Best Practices, _Customer Success, _Partner Post

Is Private Equity Eating the (SaaS) World? What PE Consolidation Means for SaaS CEOs

TCV General Partner Dave Yuan is an old friend and colleague. We actually first met in college, but over the years I've turned to him for insight and advice. When... read more →
  • July 27, 2016
  • Nick Mehta
  • No Comments
  • Best Practices, Executive Perspective, _Customer Success, _Partner Post

How to Think About Scaling Your Customer Success Team

At Pulse 2016, SaaStr's Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. This is a transcript of a really valuable... read more →
  • July 18, 2016
  • Jason Lemkin
  • No Comments
  • Best Practices, _Customer Success, _Partner Post
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