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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

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    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

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    Proactively guide users to value.

By Industry
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    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

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    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

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  • Executives Align on customer heath and opportunities.

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The In-App Engagement Starter Kit

Download our complete in-app engagement kit here. Helping customers is good. Pestering them is bad. How do you strike a balance when talking to them inside your product? In-app engagements... read more →
  • April 17, 2019
  • Riana Upton
  • No Comments
  • Best Practices, Product Experience, _Top Posts

9 In-App Messaging Examples That Boost User Engagement

In-app messages are popping up everywhere and SaaS products are no exception. In-app engagements is a highly effective way to increase user retention and engagement. In fact, products that use in-app... read more →
  • April 9, 2019
  • Riana Upton
  • No Comments
  • Best Practices, Product Experience

How to Make Your Product Scientifically Irresistible

Your product can’t suck. That’s a given. But it’s also not enough to be a good product that doesn’t hook your customer and connect to their pain points. When you... read more →
  • March 28, 2019
  • Word Able
  • No Comments
  • Best Practices, Product Experience
5 Tips for Leveraging Usage Data in Your Customer Health Score

5 Tips for Leveraging Usage Data in Your Customer Health Score

Operationalizing customer success is simple: Measure usage. Improve adoption. Measure again. Except it's not that simple, is it? Most companies struggle to get full value from their usage data due... read more →
  • March 28, 2019
  • Matthew Klassen

How to Close the Loop With Customer Feedback

There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Okay, there’s probably a few things that are worse, but it’s still pretty painful when... read more →
  • March 27, 2019
  • Joe Daniels
  • No Comments
  • Best Practices, Product Experience, _Customer Experience, _Customer Success

Confessions of a Former Pendo User: Product-Mapping Pains

Imagine a world where your computer didn’t have any folders, only files crowding your desktop. That’s the feeling of analyzing usage of your product’s features without any hierarchy to organize... read more →
  • March 18, 2019
  • Seth Wylie
  • No Comments
  • Product Experience

Is Your Product Analytics Tool Missing These Major Moments?

Do you know where your users are? And the last time they were in your product? And what they did? And if they saw your newest feature? And if they... read more →
  • March 18, 2019
  • Word Able
  • No Comments
  • Best Practices, Product Experience, PX Product Analytics

How to Bring Dead Users Back to Life

You may think your product is healthy, but there’s a scary secret hiding in your data that you may not be equipped to defeat. Why is it that when discussing... read more →
  • March 14, 2019
  • Word Able
  • No Comments
  • Best Practices, Product Experience

5 Habits of Customer-Focused Product Teams

Thursday, March 28 | 11:00 a.m. PT (2:00 p.m. ET) Building customer-centric products isn’t a trend, it’s a necessity. When Northwestern Mutual acquired Learnvest, it wasn’t to mold them into... read more →
  • March 12, 2019
  • Riana Upton

Product Leaders: Are You Doing This Enough?

There’s a best practice that sets apart the most successful products from the rest and it’s simpler than you think. Back in February, I attended SaaStr 2019 in San Jose. If... read more →
  • March 7, 2019
  • Travis Kaufman
  • No Comments
  • Best Practices, Product Experience
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Recent Posts

  • What It Takes To Be a Great PM
  • How SaaS “growth at all costs” costs us all
  • Power ahead of the competition with product benchmarking
  • Getting to Know the “Real” User With Behavioral Analytics
  • The Path Beyond CSM

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