Download our complete in-app engagement kit here. Helping customers is good. Pestering them is bad. How do you strike a balance when talking to them inside your product? In-app engagements... read more →
In-app messages are popping up everywhere and SaaS products are no exception. In-app engagements is a highly effective way to increase user retention and engagement. In fact, products that use in-app... read more →
Your product can’t suck. That’s a given. But it’s also not enough to be a good product that doesn’t hook your customer and connect to their pain points. When you... read more →
Operationalizing customer success is simple: Measure usage. Improve adoption. Measure again. Except it's not that simple, is it? Most companies struggle to get full value from their usage data due... read more →
There’s nothing worse than submitting feedback about a product you love and hearing nothing back. Okay, there’s probably a few things that are worse, but it’s still pretty painful when... read more →
Imagine a world where your computer didn’t have any folders, only files crowding your desktop. That’s the feeling of analyzing usage of your product’s features without any hierarchy to organize... read more →
Do you know where your users are? And the last time they were in your product? And what they did? And if they saw your newest feature? And if they... read more →
You may think your product is healthy, but there’s a scary secret hiding in your data that you may not be equipped to defeat. Why is it that when discussing... read more →
Thursday, March 28 | 11:00 a.m. PT (2:00 p.m. ET) Building customer-centric products isn’t a trend, it’s a necessity. When Northwestern Mutual acquired Learnvest, it wasn’t to mold them into... read more →
There’s a best practice that sets apart the most successful products from the rest and it’s simpler than you think. Back in February, I attended SaaStr 2019 in San Jose. If... read more →
