By Tori Jeffcoat, Senior Product Marketing Manager, Gainsight. Life used to be predictable. Take TV, for example. For decades, popular shows like The Simpsons and Law & Order delivered a... read more →
In the late 90s, Dell was one of the top PC manufacturers in the world. Their call centers used to field tens of thousands of calls every day from people... read more →
As the business world prepares to weather this year's economic headwinds, savvy SaaS organizations are doing more than battening down the hatches. They're investing in product experience (PX) and product-led... read more →
During times of economic uncertainty, the secret to survival is to double down on your customers. That doesn’t mean just more time with Customer Success (CS) or building great products... read more →
This article was originally published in CIO. It’s said that every company is now, at least partly, a software company, which is undoubtedly changing the IT landscape. As a result,... read more →
This article was originally published in Fast Company. Interest rates are soaring. Currency pressure is mounting. A recession may be looming. These macroeconomic headwinds are hard enough to deal with... read more →
Many a classic TV show has been built around the importance of friendship. via GIPHY From Stranger Things to Brooklyn Nine-Nine to, well, Friends, we love to watch groups of... read more →
Back to the Future is probably the most famous and beloved time travel movie franchise ever. The classic adventures of Marty McFly, Doc Brown, and their nemesis Biff Tannen are... read more →
Pulse 2022 may be over, but the impact is just beginning. This year, for the first time ever, the focus of the event expanded beyond customer success to include speakers,... read more →
What is the world record for number of high fives given over a 48-hour period? Whatever it is, we’re pretty sure we beat it at Pulse 2022. From the opening... read more →
