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Adobe’s Approach to In-Product Guidance: Key Learnings and Successes with PX & Audience Manager

Thursday, October 1st at 10 am PST It's no secret that in-product messaging has become an important part of product strategy and customer success. Whether it's a product notification, new... read more →
  • September 8, 2020
  • Marissa Bonfiglio

Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • markops
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

Company Intelligence

It Pays to Stay Informed About Your Customers and Prospects Whether you are a Sales Exec hunting for additional revenue or a Customer Success leader working to ensure a customer... read more →
  • November 13, 2019
  • mstone
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

Data Designer

Gainsight's Data Designer helps you do more with your customer data Introducing the first data exploration solution purpose-built for Customer Success teams. Data Designer gives you a faster path to... read more →
  • November 12, 2019
  • mstone
  • Customer Segmentation, Customer Success at Scale, Evaluating CS Technology, _Customer Success, _Ebook, _Product

My 3 Favorite Customer Cloud Features

When I was a kid imagining the future of 2019, it looked a lot different than the present we live in today. I mean, I thought for sure we'd have... read more →
  • July 22, 2019
  • Matthew Klassen
  • 1 Comment
  • _Customer Cloud, _Product

The Science Behind How We Can Predict a Customer’s Likelihood to Renew

It's basically the holy grail of subscription business: how can you accurately and scientifically predict whether a customer is going to renew or not? Seeing the future of your revenue... read more →
  • July 9, 2019
  • Shantan Reddy
  • 2 Comments
  • _Product, _Revenue Optimization

How to use Gainsight and Microsoft Dynamics 365 for a Better Customer Experience

This year at Pulse 2019, Gainsight officially made our biggest product announcement ever. We unveiled the Gainsight Customer Cloud that includes incredible products like CS, PX, CX, CDP and RO—all purpose-built... read more →
  • July 2, 2019
  • Terrance Martin
  • No Comments
  • _Customer Experience, _Product

How Customer Owners Can Power Productivity On The Go

We live in a world where everyone is always on the go. Whether traveling for work, to conferences or out-of-town customer meetings, or balancing busy personal lives with family outings... read more →
  • July 2, 2019
  • Word Able
  • No Comments
  • _Customer Success, _Product

TSIA: The State of XaaS Product Management 2019

Discover the dramatic business model changes underway in the tech industry and how these changes are acutely impacting product management. Product management leaders are faced with dramatically changing their approach... read more →
  • June 19, 2019
  • markops
  • Product Experience, _Product

Aptrinsic Raises $7.2M in Series A Funding to Help Companies Personalize Product Experiences

Founded by former Marketo executives, Aptrinsic is fueling the next generation of product-led go-to-market strategies for SaaS companies. Aptrinsic is now Gainsight PX! Gainsight PX helps your team deliver superior... read more →
  • July 12, 2017
  • Travis Kaufman
  • No Comments
  • Product Experience, _Product
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Recent Posts

  • Achieving Predictable Revenue in an Unpredictable World With Effective Product Experiences
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