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PLATFORM OVERVIEW
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By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

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    Identify and align on expansion opportunities.

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    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

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    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

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    Manage learner's experience, and deliver educational outcomes.

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    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

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  • Gainsight Essentials New

    Essential features and onboarding to help you start and scale with Gainsight in as little as two weeks.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

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About Gainsight
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How Conversica Optimized Their Renewal Management Process Using Gainsight

Everyone understands how critical renewals are to your business. Despite the importance of renewals in business growth, many companies and teams struggle with a few key challenges--lack of visibility into... read more →
  • November 16, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Revenue Optimization

Stakeholder Alignment: 3 Tips to Manage Stakeholder Relationships and Improve Retention

In the world of customer success, it’s all about proving value, raising visibility, and understanding the customer, particularly in a time of fiscal “belt-tightening.”  Suppose your customer, especially your executive... read more →
  • November 4, 2020
  • Zoë Lefeuvre
  • No Comments
  • Churn & Renewal Management, Revenue Optimization

3 Steps to Creating a Renewal Process and Retention in Your Customer Base

In the current, increasingly complex economic situation, many CFOs, and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. According to research, a modest... read more →
  • October 22, 2020
  • Zoë Lefeuvre
  • No Comments
  • Revenue Optimization

How Conversica Optimized Their Renewal Management Process Using Renewal Center

Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals... read more →
  • September 30, 2020
  • Lauren Olerich

Uplevel Renewal and Expansion Strategies with New Revenue Optimization Capabilities

Janet Jackson once asked, "What have you done for me lately?" Well, from Gainsight's customer-centric perspective—a lot! We all know how essential it has become to protect and expand your... read more →
  • September 14, 2020
  • Martta Eicher Rabago
  • No Comments
  • Best Practices, Revenue Optimization, Uncategorized

3 Things CROs Do to Double Down on Expansion During a Downturn

If you’re like every sales team right now, COVID-19 has done a number on your new logo pipeline and blown up your forecast. Uncertainty has caused prospects to tighten their... read more →
  • April 8, 2020
  • Priyanka Srinivasan
  • No Comments
  • Advocacy & Cross-sell/Upsell, Best Practices, COVID-19 Resources, Revenue Optimization

4 Strategies to Help Close Every Renewal During a Slowdown

Renewals and account leaders, now is your time to shine. Downturns are hard, even on recurring revenue businesses.  In a time like this, your existing customers are even more precious:... read more →
  • April 2, 2020
  • Priyanka Srinivasan
  • No Comments
  • Best Practices, Revenue Optimization

Recent Posts

  • Own the Moment of Customer Onboarding: Launch the Love
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  • What Is Product Education?
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  • Queer Community Takes Many Forms

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