In the current, increasingly complex economic situation, many CFOs, and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. According to research, a modest... read more →
Wednesday, October 28th at 11 am PDT Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to... read more →
Janet Jackson once asked, "What have you done for me lately?" Well, from Gainsight's customer-centric perspective—a lot! We all know how essential it has become to protect and expand your... read more →
If you’re like every sales team right now, COVID-19 has done a number on your new logo pipeline and blown up your forecast. Uncertainty has caused prospects to tighten their... read more →
Renewals and account leaders, now is your time to shine. Downturns are hard, even on recurring revenue businesses. In a time like this, your existing customers are even more precious:... read more →