Everyone understands how critical renewals are to your business. Despite the importance of renewals in business growth, many companies and teams struggle with a few key challenges--lack of visibility into... read more →
In the world of customer success, it’s all about proving value, raising visibility, and understanding the customer, particularly in a time of fiscal “belt-tightening.” Suppose your customer, especially your executive... read more →
In the current, increasingly complex economic situation, many CFOs, and others in the organization are reviewing key metrics—particularly Cost of Retention and Customer Acquisition Cost. According to research, a modest... read more →
Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals... read more →
Janet Jackson once asked, "What have you done for me lately?" Well, from Gainsight's customer-centric perspective—a lot! We all know how essential it has become to protect and expand your... read more →
If you’re like every sales team right now, COVID-19 has done a number on your new logo pipeline and blown up your forecast. Uncertainty has caused prospects to tighten their... read more →
Renewals and account leaders, now is your time to shine. Downturns are hard, even on recurring revenue businesses. In a time like this, your existing customers are even more precious:... read more →
