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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
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  • Gainsight Blog

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Operate
  • Customer Community

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  • Gainsight University

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  • Documentation

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About Gainsight
  • Who We Are

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Renewal Center

Put an End to Revenue Leakage If you run a subscription business, you understand how critical revenue predictability is. Knowing which renewals are non-events versus which ones are at-risk helps... read more →
  • December 6, 2019
  • markops
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

Company Intelligence

It Pays to Stay Informed About Your Customers and Prospects Whether you are a Sales Exec hunting for additional revenue or a Customer Success leader working to ensure a customer... read more →
  • November 13, 2019
  • mstone
  • Advocacy & Cross-sell/Upsell, Best Practices, Churn & Renewal Management, Evaluating CS Technology, _Product, _Revenue Optimization

The Essential Guide to Recurring Revenue

Revenue. It's the bottom line for any business. But in the new economy, it's not enough to build a company on one-time transactions. Today's customers demand successful outcomes and great... read more →
  • September 5, 2019
  • markops
  • _Essential Guide, _Revenue Optimization

How to Forecast Renewals

Signing new customers costs five times as much as retaining old ones. So why are businesses failing at renewals? One of the most common problems I see in forecasting renewals... read more →
  • September 3, 2019
  • Gainsight Team
  • 1 Comment
  • Best Practices, _Revenue Optimization

How To Unlock Millions Of Dollars In Expansion Using Customer Data

If you're a Revenue leader, chances are you care about two pretty straightforward things: 1) acquiring new customers and 2) selling more to existing ones. But when it comes to... read more →
  • August 20, 2019
  • Priyanka Srinivasan
  • No Comments
  • Best Practices, _Revenue Optimization

5 Key Operational Differences Between Renewals And New Logos

Revenue leaders who own both renewals as well as new business recognize that managing renewals is a completely different beast. From forecasting to managing KPIs, the renewals motion requires a... read more →
  • August 20, 2019
  • Priyanka Srinivasan
  • No Comments
  • Best Practices, _Revenue Optimization
Essential Guide to Recurring Revenue

The Essential Guide to Recurring Revenue

Introduction There are all kinds of ways to make money in business. You can sell a good or a service for cash straight up. You can rent your assets for... read more →
  • July 31, 2019
  • Surendra Babu
  • Best Practices, _Essential Guide, _Revenue Optimization

The Science Behind How We Can Predict a Customer’s Likelihood to Renew

It's basically the holy grail of subscription business: how can you accurately and scientifically predict whether a customer is going to renew or not? Seeing the future of your revenue... read more →
  • July 9, 2019
  • Shantan Reddy
  • 2 Comments
  • _Product, _Revenue Optimization

Recent Posts

  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus
  • When a “Green” Customer Churns: Learnings from Data and Churn Interviews

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