Cloud Applications
Cloud companies use Gainsight to manage the customer lifecycle, identify customer risks and expansion opportunities, uncover customer insights, and optimize customer operations.
Increase Retention and Reduce Churn
Gainsight enables Cloud companies to reach out to the right customers at the right time to proactively mitigate the risk of churn. Gainsight supports Customer Success teams with:
- Automated notifications triggered by customer behavior
- Playbooks to drive consistency and efficiency
- Success Plans to track customer goals and demonstrate value
Identify Up-Sell and Cross-Sell Opportunities
Gainsight enables Customer Success teams to capitalize on up-sell, cross-sell, and advocacy opportunities by tracking health and scaling customer communications. Gainsight provides:
- Notifications about potential growth opportunities in existing accounts
- Automated emails triggered throughout the customer life cycle
- Personalized email communications to drive account expansion at scale
Get a 360° View of Customers
Gainsight provides Cloud companies a 360° view of their customers, bringing CRM, usage data, support tickets, billing history, survey data, and marketing engagement into one centralized location. CSMs, Account Managers, Sales Managers, and Executives can easily prepare for customer interactions with:
- A unified view of previously disparate data
- A single source of truth for customer health
- Collaboration tools to share knowledge and take action
See how Gainsight can make your customers more successful. Schedule a demo of our software platform today!
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