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Customer Success Software

Drive Revenue and 
Boost Business Value

Go from cost center to revenue driver with optimized expansion opportunities

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Trusted By Leading Customer Success Teams Worldwide

CAPTURE CS DRIVEN GROWTH

Never miss an opportunity with Customer Success Qualified Leads

  • Create, enrich and deliver CSQLs to sales that are attributed directly to customer success
  • Strategically build success and account plans that lead to growth opportunities
  • Scale your renewal and expansion processes with automated workflows directly in Gainsight

Report More Predictable Revenue

Avoid rocky renewals with AI-powered forecasts

  • Analyze key retention and expansion trends using various customer attributes
  • Examine ‘Likelihood’ scores powered by Horizon AI that forecast renewal probability for every customer
  • Work with Horizon AI powered ‘Forecast Amounts’ that leverage historic revenue conversion rates to understand dollars at play

Focus On What Will Move the Needle

Exceed retention goals with hyper targeted risk programs

  • Leverage a single view of all your at risk renewals to focus on the highest priority needs
  • Identify and address the key factors to renewal risk with deep data analysis and AI insights
  • Take action with automatically triggered renewal playbooks ready for any scenario

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450 Reviews

“A true customer success oriented focus in managing renewal, expansion opportunities and recurring revenues.”