The Channel is changing.
Are you keeping up?
Gainsight is your differentiator in a crowded market.

"Since implementing our risk program in Gainsight,
we’ve saved over $5 million in ARR."
Wayne Berkowitz

Gainsight helps organizations like yours lead the charge.

When it comes to the Channel, vendors are pivoting to focus on quality over quantity. Investing more in the partner organizations who drive results will give you the edge you need to win in an increasingly selective marketplace. Likewise, as customers continue to prize experience over price or product, technology partners need to shift their focus to driving positive outcomes rather than simply deliver on transactions.

Gain Ecosystem Visibility

Gain a holistic understanding of your business across multiple channels and understand the impact of each intersecting relationship.

Align Priorities To Drive Outcomes

Leverage objective KPIs to hold stakeholders accountable for delivering outcomes.

Collaborate at Scale

Engage the stakeholders in your ecosystem in the right way and at the right time with Gainsight’s best-in-class AI and Workflow Engines.

Visualize the performance of each Partner’s practice and the business impact of each Partner and Teammate

  • Assess health based on objective and subjective indicators
  • Keep relevant information at your fingertips
  • Share information with internal and external stakeholders
  • Collaborate and manage transparently and with accountability

Drive Outcomes for Partners and Customers

  • Deliver a best-in-class journey to help Partners excel in your program
  • Collaborate with Partners on the delivery of a best-in-class journey for your shared Customers
  • Plan, execute, and demonstrate progress against shared objectives for success
  • Encourage meaningful stakeholder relationships through consistent outreach at scale

Engage Meaningfully Internally, with Partners, and with Customers

  • Employ semi- or fully-automated outreaches based on trends in data and milestone moments
  • Message end-customers with Partner co-branded messages with embedded data trends
  • Orchestrate outreaches to support lifecycle and trigger-based moments of truth to eliminate repetitive actions and drive scale
  • Surface data and insights where you need them—in Gainsight, on a mobile device, in an inbox, through a Slack channel, or on Salesforce Community Cloud.

Visualize the health of your business and quickly answer questions.

  • View complex relationships
  • Assess health based on objective and subjective indicators
  • Keep relevant information at your fingertips
  • Share information with internal and external stakeholders
  • Collaborate and manage transparently and with accountability

Drive Outcomes for Customers and Leverage Successes to Deepen Vendor Relationships.

  • Deliver a best-in-class journey for your Customers
  • Plan, execute and demonstrate progress against shared objectives for success
  • Encourage meaningful stakeholder relationships through consistent outreach at scale
  • Operationalize your expansion strategy to uncover upsell and cross-sell opportunities.
  • Use Gainsight to help prove value to your customers and partners

Drive Outcomes for Partners and Customers

  • Deliver a best-in-class journey to help Partners excel in your program
  • Collaborate with Partners on the delivery of a best-in-class journey for your shared Customers
  • Plan, execute, and demonstrate progress against shared objectives for success
  • Encourage meaningful stakeholder relationships through consistent outreach at scale

Learn more about how Customer Success is informing Channel strategies

Marketing Automation Leader Case Study

Learn how a leader in marketing automation decreased the churn in their channel by more than 20%.

Aligning with Partners on Customer Success

Chris Doell, VP of Customer Success for Cisco’s Cloud Security practice and Allison Pickens, CCO of Gainsight, guide you through the complexities of managing Customer Success in your partner ecosystem.

Enable Partner Success through VOC Program

Find out how Gainsight’s VoC technology can empower you to close the feedback loop with partners and end users to identify specific pain points that will directly lead to significant product improvements.

Scale Your Network

Channel Partners drive new revenue at scale very effectively, but how do you protect that revenue when it comes time for renewal and upsell? Learn how in this webinar.

Beyond PRM and Portals

What responsibility does a Partner Program have for Customer Success? Matt Hensler of Allbound walks you through the first steps to success in the channel.

How Cisco and ServiceSource Drive Success

Learn the keys to building an industry-leading Channel program focused on Customer Success from Cisco’s Ed Daly and ServiceSource’s Angel Rogers.

SEE HOW GAINSIGHT CAN HELP YOU DRIVE CUSTOMER OUTCOMES

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