Empower your support agents with rich customer data and drive greater collaboration across teams to deliver a unified customer experience
With an overall view of customer data such as product usage, customer health, financial data and engagement, your Support team can better engage with your customer. Agents can also notify the Account Managers or Customer Success Managers to let them know of an overall issue or opportunity with the account that requires further action.
Work in tandem with other teams
Customer Success teams and Support teams can now work in tandem with a two-way information flow.
- Get notified on the broader risks or opportunities from the Support team
- View Gainsight data in Service Cloud and Zendesk
- View and access Service Cloud and Zendesk cases from Gainsight
Deliver superior support with more context
Customer Support is no longer blind to an overall view of the customer and gets context around customer issues to efficiently triage issues and engage with customers.
- Access customer data right from the Case object in Salesforce.
- Wow customers with a unified experience across functions.
- Make better and informed decisions with customer context.