Accelerate your CS programs with Horizon AI. Check It Out

Customer Success Software

The Next Era of Customer Success

Turn Customer Success into a durable growth engine for your business.

Trusted By Leading Customer Success Teams Worldwide

Customer 360 & Health

Eliminate retention and expansion blind spots

  • Get more granular and accurate retention and expansion forecasts with robust healthscores and a 360º view of every customer
  • Take quick action on sponsor changes and other key risk factors with automated playbooks and workflows
  • Provide your leadership with a single pane of glass with powerful dashboards that  leverage all of your customer data

Journey Orchestration

Scale efficiently by combining human and digital touch

  • Give your customers the attention they deserve with engaging journeys that offer the perfect blend of human and digital
touch points
  • Save your team hours of work, every week, with automated customer interactions that reach the right person at the right time
  • Take the “reactive” out of your teams’ vocabulary by automating those repetitive tasks, allowing your team to focus on what
matters most

Start and scale with Gainsight in as little as two weeks!

We’ve simplified the journey. Now it’s easier and more clear than ever to embed customer success into the growth engine of your business — from start-up to scale-up and beyond.

Revenue Optimization

Turn customer success into a revenue machine

  • Show revenue growth impact with customer success qualified leads (CSQLs) and utilize robust workflows to identify expansion opportunities and streamline account planning
  • Predict renewals and expansions with better insights and AI-powered health scoring
  • Focus on the right opportunities at the right time by prioritizing renewals that need action

Success Planning & Playbooks

Provide a clear path to your customer's success

  • Create strategic and prescriptive action plans to showcase achieved customer goals
  • Capture, track activity, and share progress on your customers’ key goals using Objective CTAs
  • Identify the best actions for every customer risk or opportunity with AI-powered playbooks and best-practices

Customer Feedback

Focus your priorities to deliver on customer feedback and accelerate value and retention

  • NLP supplies actionable insights and trends to understand what matters most based on VOC
  • Precisely measure and understand customer health with a multi-dimensional feedback loop tracking sentiment, risk signals, NPS, engagement, and feature usage
  • Product management tool integrations ensure customer feedback is the driving force behind your roadmap strategy

Through-Partner Customer Success

Let your Partners Help Drive Success

  • Integrate channel and ecosystem partners into your customer success strategies through direct Gainsight access with flexible user permissions to exchange customer insights
  • Get deeper insights and data inputs into customer health scores with contributions from partners
  • Drive adoption of products and services in diverse markets where your partners have reach

Relevant Resources

Download our 10 NEW Laws of Customer Success eBook

Success drives evolution

Read our reviews on G2

"Best Customer Success System on the Market"

Get Started Today