The #1-Rated Customer Success Solution

Gainsight helps you drive customer success throughout the entire customer journey at scale.

Outcomes

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Deliver the Outcomes your Customers Demand

Separate yourself from the competition by systematically delivering the business outcomes your customers desire.

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Proactive Alerts For Prescriptive Action

Consistently deliver best-in-class customer experiences with Playbooks. Help your team work smarter and more efficiently with prescriptive, step-by-step guides and proactive alerts that notify your team when an action is needed.

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Capture, Deliver and Demonstrate Customer Outcomes

Capture customer goals and develop joint Success Plans to achieve them. Help your team guide customers to their desired outcomes, then easily share progress toward these goals directly with the customer.

Leverage the power of data to ensure positive outcomes for every customer.

  • We saw, with Gainsight, a 3% improvement in retention rate on $1B in revenue.

    Jean-Marc Bronoel Head of Customer Success