Allbound Rapidly Implements Gainsight to Position Its Burgeoning Customer Success Team for Success
Allbound provides a next-generation partner relationship management (PRM) platform that helps companies simplify and accelerate their ability to onboard, train, measure, and grow channel sales partners. Founded in 2014, the company has been on a rapid growth trajectory, and counts companies including GE, Cvent, Zoom, and Uberflip among its customers.
As the company’s customers showed a growing need for more software and services, Customer Success became an acute need. Allbound’s new CEO saw a major opportunity to help the rapidly growing customer base better run their channel programs. So the company established a Customer Success organization and chose Gainsight to equip its CSMs with a purpose-built tool.
With Gainsight, Allbound can:
- Centralize customer information
- Streamline CSM efforts
- Improve key success metrics
Read the case study to learn more about how Gainsight enables Allbound to position its burgeoning Customer Success team for success.