Citrix Upgrades to Gainsight NXT to Enable Its New Customer Lifecycle Engagement Methodology and Drive Higher Retention

Founded in 1989, Citrix helps its customers reimagine the future of work by providing a comprehensive secure digital workspace that unifies the apps, data and services people need to be productive. The company’s Customer Success organization is focused on helping SaaS customers succeed to drive retention.

The goal for each CSM is to provide an excellent, consistent experience for customers. To enable that, Citrix needed to standardize around its new lifecycle methodology. With experience using Gainsight in previous companies, the Customer Success team was convinced it could achieve its goals by deploying Gainsight NXT.

With Gainsight NXT, Citrix has been able to:

  • More quickly achieve its vision for Customer Success
  • Ensure CSMs work in a standardized, efficient way
  • Effectively apply its proven Customer Success methodology

Read the case study to learn more about how Citrix has enabled its new customer lifecycle methodology and driven higher retention with Gainsight.