Concentra Analytics Selects Gainsight to Support Global Rollout and Rapid Scaling of Its Product-Plus-Services Business

As a fast-growth SaaS company, Concentra Analytics offers award-winning software products enabling businesses to improve their operations and execute strategies more effectively.

To ensure client success, the company promises a three-week implementation supported by a range of advisory services. When Concentra shifted to a truer SaaS model featuring less consulting, it established a client success function.

To ensure this client success team could scale, the company’s Director of Client Engagement and Success chose Gainsight.

Now that the Gainsight platform is in place, Concentra can:

  • Empower CSMs to focus on the direct client base
  • Adopt a more coordinated approach to helping clients
  • Smoothly evolve client success as the company grows

Read the case study to learn more about how Concentra is rapidly scaling its client services.