Onclusive Reduces Churn and Engineering Costs With the Help of Gainsight PX
Onclusive empowers its clients to optimize their storytelling and amplify high-value earned media to drive meaningful business results.
To achieve its goal of increasing annual recurring revenue, the company’s Customer Success aims to mitigate risk and churn. The company was using Pendo but the VP Customer wasn’t even able to extract daily usage data over time to create a simple churn model.
Fortunately he discovered Gainsight PX, our product experience platform. With this powerful, yet easy-to-use platform in place, Onclusive’s Customer Success team can:
- Identify and mitigate risk faster and more efficiently
- Encourage active use of – and higher engagement with – key features and workflows
- Move at speed while working with the lean resources of a startup
Read the case study to learn more about how Onclusive is driving down churn and engineering costs with Gainsight PX.