PowerSchool Group, LLC Equips Its Customer Success Team to Contribute $1 Million in Referrals Using Gainsight
Founded in 1997, PowerSchool Group, LLC is the leading K-12 education technology provider of solutions that improve the education experience for 45 million students, teachers, and parents in over 80 countries around the world. With a history of leading the education technology industry, PowerSchool’s mission is to power the education ecosystem with unified technology that helps administrators, educators, and students realize their potential, in their way.
PowerSchool’s Customer Success Managers (CSMs) are focused on driving maximum customer satisfaction and high retention and renewal rates. But without a customer success platform in place, the team was largely reactive.The company chose Gainsight to provideits CSMs with more visibility into their daily activities and customer portfolios.
With Gainsight, PowerSchool’s CSMs are empowered to:
- Proactively engage customers
- Gain greater insight into customer health
- Determine potential risk and increaseretention
Read the case study to learn more about how PowerSchool equipped its CSMs to contribute $1 million in referrals using Gainsight.