A Leading Solutions Provider for the Energy Industry Scales Its New Customer Success Program With Gainsight
The world’s leading provider of integrated strategy, planning and reserves solutions for the Oil and Gas Industry needed to stay close to its customers – even as it grew.
With an initial goal of reducing churn by helping customers more effectively use its software, the provider launched a customer success organization and program. To build out processes in a way that best supported its highly matrixed customer base, the company chose Gainsight.
With the purpose-built Gainsight customer success platform in place, the company is positioned to:
- Efficiently handle high-touch interactions with the largest customers
- Identify and mitigate potential customer churn
- Confidently scale its customer success processes
Read the case study today to learn more about the company’s journey.