Less Churn, More Expansion, Happier Customers.
Best-in-class companies share their stories, strategies, and experience with Gainsight.
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Studytube Saves Time and Money With Increased Customer Visibility Through Gainsight Essentials
Studytube was looking for a more robust CS solution. After using Planhat for four years, the team realized it needed a tool that could provide…
SupportLogic Turns its Insights Into Action with Gainsight Essentials
Before Gainsight, SupportLogic had various tools and sheets to keep track of its customers. The goal was to consolidate all of its data into one…
Sana Benefits Increases Its Book of Business without Sacrificing Customer Experience
Sana Benefits was looking for a CS solution that would help them automate tasks, add visibility, and make sure its data was secure. Gainsight Essentials…
Glean Seamlessly Transitions From Spreadsheet to CS Solution with Gainsight
Prior to having Gainsight, Glean’s CS Team tried managing everything through one master excel sheet. Lauren Kennedy, Head of CS at Glean made sure to…
Olive Finds Process and Structure with Gainsight Essentials
Casey Baldin was a one-woman team at Olive. With the guidance of Gainsight, she was able to create processes and structures with the help of…
6sense Adds Visibility and Consistency to Its Customer Experience with Gainsight Essentials
When 6sense outgrew its old CS solution, they turned to Gainsight for a more robust offering. Gainsight Essentials provided the blueprint for 6sense to maximize…
Miro Scales Its Digital Efforts Through Gainsight CS
Online workspace company, Miro wanted to launch its Digital CS motion. Using Gainsight CS, they were able to move from a high-touch model to building…
How Gainsight Helped ADP Paint a Full Picture of Its Customers and Extend Their Reach
ADP struggled to get a single-thread view of a client. With Gainsight, they gained extra visibility into the customer relationship.
Dealerware Turbocharges Customer Success with Gainsight CS + PX for Rapid Scalability
Dealerware, a fleet management innovator, leverages Gainsight CS + PX to efficiently scale its Customer Success efforts, streamline onboarding, gather product usage data, and foster…
Benchling Adopts a Digital Customer Success Approach, Powered by Gainsight CS + PX
Benchling R&D Cloud needed a way to scale with its growing customer base. Benchling upgraded its capabilities with Gainsight CS and PX. With Gainsight, they…
Mavenlink Masters Product-Market Fit with Gainsight PX and CS Data Insights
Mavenlink, a leader in professional services SaaS, leveraged Gainsight PX and CS to develop data-driven frameworks, tracking adoption, addiction, and attitude metrics, ultimately boosting client…
Learnship Leverages Gainsight CS and PX to Create a Digital Customer Success Strategy, Fueling Adoption at Scale Among Their Huge User Base
Learnship used Gainsight CS and Gainsight PX to implement a Digital Customer Success (CS strategy that aligned the organization around a single source of truth,…
