Customer Stories

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Learn why the best companies across the world choose Gainsight’s industry-leading products.

Three G2 award badges for Summer 2025: "Momentum Leader," "Grid Leader Enterprise," and "Grid Leader Mid-Market," each with a red G2 logo and yellow-red border at the bottom.

Less churn. More expansion. Happier customers.

Best-in-class companies share their stories, strategies, and experience with Gainsight.

How Gainsight Helped Harri Strengthen Retention and Drive Revenue

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A man wearing a black zip-up sweater stands indoors with soft lighting, exuding a sense of calm confidence. He has short, dark hair and a subtle smile. The softly blurred background hints at an atmosphere of quiet focus, perhaps in a space designed for retention of insightful moments.
Customer Communities, Customer Success

How SAP LeanIX Rapidly Scaled CS Operations with Gainsight

A woman with glasses, donning a black and white varsity jacket, smiles while seated indoors. As she prepares for a CS Operations meeting, the large windows behind her offer a blurred view of the outside world.
Staircase AI

Branch Enhances Customer Insights and Churn Management with Staircase AI
Airtable’s Gainsight-Powered Community and Academy Boost Retention and Adoption
Customer CommunitiesSkilljar
Technology
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60% of Calendly’s Community Content Is Now User-Generated—How They Made It Happen With Gainsight
Customer Communities
Technology
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Meltwater’s Customer Community Hits 20,000 Members—Three Months Ahead of Schedule
Customer Communities
Technology
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How Consensus Doubled Self-Serve Community Engagement in Just One Month
Customer Communities
Technology
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SAP LeanIX Scales Expansion and Customer Insights with Gainsight CS
Customer CommunitiesCustomer Success
Technology
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Community Reduces Costs While Leveling Up the Customer Experience for Netskope
Customer Communities
Technology
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How SAP LeanIX Rapidly Scaled CS Operations with Gainsight
Customer CommunitiesCustomer Success
Technology
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How Gainsight Helped Harri Strengthen Retention and Drive Revenue
Customer CommunitiesCustomer SuccessProduct Experience
Technology
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How Gainsight Helped Oleeo Achieve Its Vision of an Engaged Community
Customer CommunitiesProduct Experience
Technology
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Alliant Systems Empowers Customers With Always-On Learning and Peer Support
Customer CommunitiesCustomer Education
Technology
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Unqork Scales Community Crowdsourcing With Gainsight
Customer Communities
CybersecurityTechnology
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How Gainsight Helped Devo Demonstrate the Value of Community and Gain Internal Buy-in
Customer Communities
Technology
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CData Activates Community to Boost Sales and Reduce Support Costs
Customer Communities
Technology
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Front Empowers Customers Through Digital Self-Service for Success
Customer CommunitiesCustomer Education
Technology
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How Zapier Uses Gainsight Customer Communities to Keep 2.2 Million Businesses Engaged
Customer Communities
Technology
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How Sonos Used Gainsight Customer Communities to Fine-Tune Their Online Community and Build a Resonant Customer Experience
Customer Communities
Consumer Electronics
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Drift Leverages the Gainsight Platform to Catalyze a Value-Generating Digital Customer Success Strategy
Customer CommunitiesCustomer SuccessProduct Experience
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How Personio Created a Self-Service Customer Culture
Customer Communities
Technology
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How Cognite transformed its community into a key channel for its high-touch strategy
Customer Communities
Technology
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How Gong Uses Community to Fuel ARR and Customer Retention
Customer Communities
Technology
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Sequoia Drives Client Value Through P2P Community Engagement With Gainsight Digital Hub
Customer Communities
Financial Services
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