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Customer Success and Product Experience Software | Gainsight
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Products
  • Customer Success Deliver the outcomes your customers desire.

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  • Product Experience Build products your customers love.

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  • Customer Experience Drive superior customer experiences.

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  • Revenue Optimization Grow by expanding happy, successful customers.

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Gainsight Customer Cloud Drive retention and growth with Gainsight's Customer Cloud.

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Platform
  • Gainsight Platform Connect and centralize your customer data.

  • Integrations Native integrations and pre-built connectors to further empower your Customer Success goals.

By Business Challenge
  • Scale and Efficiency

    Deliver outcomes without adding headcount.

  • Retention

    Predict churn and address risk.

  • Expansion

    Identify and align on expansion opportunities.

  • Visibility

    Get a complete picture of customer health.

  • Customer Experience

    Align and improve CX at scale.

  • Product Adoption

    Proactively guide users to value.

By Industry
  • Healthcare

    Deliver proactive, preventative care that enables you to retain and grow your customer base.

  • Education

    Manage learner's experience, and deliver educational outcomes.

  • Security

    Demonstrate value, manage your customers' experience, and deliver on your SLA commitments.

By Team
  • Customer Success Empower and enable your CSMs.

  • Product Create elegant product experiences.

  • Customer Experience Identify trends across the customer journey.

  • Revenue and Sales Drive a high performing renewals process.

  • IT and Analytics Consolidate your Customer Data.

  • Executives Align on customer heath and opportunities.

Learn
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Operate
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  • Documentation

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About Gainsight
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How Conversica Optimized Their Renewal Management Process Using Renewal Center

Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals... read more →
  • September 30, 2020
  • Lauren Olerich

The Expansion Experts: How the GameChangers at Mitek Fuel Customer Growth

For many companies, expansion is a constant challenge -- and a huge, untapped opportunity. Creating the strategy and aligning the technology is key. In this webinar, Mike Sasaki, VP of... read more →
  • September 8, 2020
  • Marissa Bonfiglio

Customer Love Book Club: The Expansion Sale

Join Tim Riesterer, Chief Strategy Officer at Corporate Vision for a discussion on the four must-win conversations to keep and grow your customers.
  • August 26, 2020
  • Kate Meacham

Visibility and Value: How ReviewPro Upsells and Cross-Sells Using Gainsight

If it's the beginning of the month, quarter, or year, of course you're thinking about your expansion quota. Although it's likely a new term, were you panicking at the end... read more →
  • December 16, 2019
  • Lauren Olerich

Recent Posts

  • 8 Things I Learned from Dave Kellogg About Net Dollar Retention
  • 5 Things I Learned from 200+ CS Career Coaching Conversations In 2020
  • Change the Game in 5 Minutes: How Jamf Scaled to 20M users in 2020 While Maintaining Retention and Health Scores!
  • How Gainsight Uses An Outcomes Based Framework to Drive NDR
  • Preserving Revenue with PX: How Measuring NDR is Easier With Retention Focus

Categories

  • Adoption & Onboarding
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  • Executive Perspective
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  • Pulse Everywhere 2020
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