If you want to create successful customers, you need to be with them outside and inside of your product.
But while this can supercharge the customer journey, it brings with it lots of uncertainties. What if we spam our customers? How do we make sure we’re talking to the right people at the right time? How do we keep track of all of these out- and in-product communications?
Join Gainsight’s SVP of Product, Maksim Ovsyannikov, VP of Product Growth, Travis Kaufman and New Innovation’s VP of CS, Mark Thomson, as they share perspectives from both the Product and CS sides on the importance of a connected customer journey. Hear solutions to common challenges and best practices to create a customer journey that incorporates human and product outreach.
In this webinar, you’ll learn how to:
- Craft better, human-driven communications.
- Create a customer journey that extends into your product.
- Work cross-functionally to deliver a seamless customer experience.
- And much more!