Operationalizing customer success is simple: Measure usage. Improve adoption. Measure again.
Except it’s not that simple, is it? Most companies struggle to get full value from their usage data due to the complexity of mapping it to business outcomes and the cross-functional coordination required to even get started. In other words, it’s not easy to get the right usage data, and it’s not easy to understand what it actually means.
But there are proven strategies and tactics you can apply to your health scorecards immediately to improve your customers’ success with your product.
In this webinar, you’ll learn five tips on how to bring usage data into your scorecards so you can:
- Better predict risk
- Deliver successful outcomes
- Deepen your relationships with customers
- And much more.