With Q4 right around the corner, it's time to start taking a closer look at your upcoming renewals.
With a little bit of luck and some persistent Account Managers, you could have a decent retention rate. Except it's not about luck, or even persistence—it's about process. And you need to implement the right process yesterday.
Companies with Gross Renewal Rates in the nineties track renewals methodically, well in advance of the contract expiring. They forecast renewal likelihood with accuracy, escalate risky accounts, and execute the proper, prescribed playbooks precisely and repeatably.
It's all laid out in the Renewal Management Element. In this webinar, Gainsight's RVP Customer Account Management, Kelly DeHart, will guide you through the RM Element. She'll be joined by Ben Michael, Director of Customer Success at Jamf, who will showcase exactly how the RM Element has effected major improvements in renewal process in his organization.
In this webinar, you'll get actionable advice for:
- Improving your renewal forecasting accuracy
- Escalating at-risk accounts with the right response at the right time
- Scaling your renewal process across segments
- And much more