Aligning With Partners on Customer Success
Ensuring client outcomes is difficult enough when there are only two sides to the relationship: the vendor and the customer. When you add partners into the mix, it can make aligning the goals of all parties much more complicated. Join Allison Pickens, CCO of Gainsight and Chris Doell, VP of Customer Success for Cisco's Cloud Security as they guide you through the complexities of managing Customer Success in your partner ecosystem.
- Profiling Partners
- Defining ROI
- Sharing Insights
- Providing Enablement
- Defining the Division of Labor
- Measuring Effectiveness