Avoiding the Customer Feedback Black Hole: Strategies to Improve Cross-Functional Communication Image

Avoiding the Customer Feedback Black Hole: Strategies to Improve Cross-Functional Communication

Tuesday, July 30 | 11:00 a.m. PT (2:00 p.m. ET)

Where is your customer feedback going? Does it actually make it to your product roadmap?

In an ideal world, customer feedback would flow from customer to customer-facing teams to the rest of the company. But it often feels like this valuable data is lost in a black hole.

Eigenworks has set out to learn more about these communication workflows. Join Alex McDonnell, Client Insight Lead at Eigenworks, as he discusses part one of this study. He'll share insights gleaned from interviews with customer success professionals about how they and other teams can improve the flow of customer feedback.

In this webinar, you'll learn:

  • Four strategies to improve communication flows
  • Frameworks to prioritize customer feedback
  • How you can participate in and follow the progress of this study
  • And much more!
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