CSM compensation is one of the most often debated questions for companies no matter their level of maturity in Customer Success. Getting the right comp plan for CSMs can depend on a variety of factors including customer segmentation, ASP, upsell potential and more.
Watch the webinar now to see Gainsight and some very special guests discuss what factors go into building a CSM compensation program that scales.
In this 60-minute webinar, you'll learn:
What are the most important drivers for CSM comp?
How compensation differs in high touch and low touch models?
What are industry benchmarks and how can you use them to inform your strategy?