With 2015 budget planning wrapping up this month, companies are allocating spend on developing and growing their Customer Success footprint. With so many variables such as headcount, quotas, technology and events, how can you ensure that you've built a bulletproof strategy going into next year?
Listen to Nick Mehta, CEO at Gainsight, and Byron Deeter, Partner at Bessemer Venture Partners and prolific investor in leading SaaS companies like Box, Twilio, Cornerstone onDemand, and others, during a revealing conversation in how leading subscription businesses are planning to:
- Budget for hiring and scaling a CSM team that maps to company performance and account models.
- Justify the procurement of Customer Success technology with an ROI multiplier on revenue.
- Consider other Customer Success investments in education and networking to transform their teams into best in class.