Customer Success Incentives & Compensation Image

Customer Success Incentives & Compensation

 
Did you know there are 7 different ways to compensate and incent Customer Success Managers? Find out which ones work in 2015 in this webinar.

Like all aspects of Customer Success Management, best practices around CSM compensation and incentives are changing; mirroring the evolving role of front-line CSMs and the strategic alignment of the Customer Success organization.

To ensure that you're operating with the latest and greatest information, watch as Bernie Kassar, SVP Customer Success at Xactly, and Gainsight Chief Customer Officer Dan Steinman, as they share the best practices for CSM Compensation and Incentives for 2015.

In this webinar, you'll learn:

  • If a variable compensation model works best for Customer Success Managers
  • Whether Customer Success Managers should be carrying Revenue - or other - Quotas
  • What the best companies are basing Customer Success Managers' success compensation on (CSat, Revenue, Renewals, etc.)
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