Customer Success Showcase: Cisco Image

Customer Success Showcase: Cisco

Come learn how Cisco is leading the customer success revolution! Get an in-depth look at how the Cisco created a Global Customer Success organization (GCS), aligned internally on the infrastructure and data needed to pilot customer success processes, and drove a successful implementation across products, regions, and delivery models. The team will take you through their strategy development, implementation of Gainsight, how they addressed data challenges, and the lessons they’ve learned along the way.