Customer Success Showcase: Firmex Image

Customer Success Showcase: Firmex

Firmex wanted to make strategic and operational decisions based on hard data over theory, so they embarked on a journey building business intelligence & analytics solutions with the goal of providing an accurate, reliable, and detailed view of product usage data for customer-facing, marketing, and product teams. Come learn how this Deloitte Fast 50 company has leveraged Gainsight in it’s tech stack to accomplish these goals on the way to increasing customer retention from 85% to 90% and revenue retention from 98% to 103%.