Did you know? 59% of companies believe that their VoC strategy will reduce customer churn yet only 10% of companies have fully deployed programs.
The challenges are numerous - from non-representative responses to no followup levers. Fortunately, Customer Success strategies have emerged to provide the natural complement to close the loop on VoC programs.
Join Gainsight and Waypoint Group for a live webinar on 2/5 at 10:00 AM PT to learn:
- How VoC can be a leading indicator of customer success and growth
- What VoC strategies are necessary for your business structure, response goals, and customer segments
- How to make VoC data representative and actionable within a Customer Success solution
When: Recorded February 5, 10:00 AM PST
- Steve Bernstein, Founder & CEO of Waypoint Group
- Paul Piazza, Director of Customer Success at Gainsight