Ensure Customer Success with a VoC Program Image

Ensure Customer Success with a VoC Program


Did you know? 59% of companies believe that their VoC strategy will reduce customer churn yet only 10% of companies have fully deployed programs.


The challenges are numerous - from non-representative responses to no followup levers. Fortunately, Customer Success strategies have emerged to provide the natural complement to close the loop on VoC programs.
Join Gainsight and Waypoint Group for a live webinar on 2/5 at 10:00 AM PT to learn:
  • How VoC can be a leading indicator of customer success and growth
  • What VoC strategies are necessary for your business structure, response goals, and customer segments
  • How to make VoC data representative and actionable within a Customer Success solution
When: Recorded February 5, 10:00 AM PST
Who:
  • Steve Bernstein, Founder & CEO of Waypoint Group
  • Paul Piazza, Director of Customer Success at Gainsight
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