Customer Success has become a board priority with customers expecting subscription models more and more. Customer acquisition is just the beginning and retention is now the crucial half of the Customer Lifetime Value coin.
Join Nick Mehta, Gainsight's CEO, and Roger Lee, Battery Venture's General Partner, for the first 9 minutes of their conversation on churn and recurring revenue.
- What revenue are we losing from churn and gaining from up-sell?
- How do we compare to competitors and peers in growth?
- What does the health of our customers tell us about the future?