Wednesday, October 28th at 11 am PDT
Ensuring that your customers are successful and keep renewing is one of the highest priorities for any subscription business. However, in order to maximize retention, you need to identify renewals that need attention early on, monitor how your renewal opportunities progress, and ensure that your teams have the right context around their accounts to close every renewal opportunity.
See how Conversica streamlined their renewal management process using Gainsight’s Renewal Center. Brian Kaminski, Chief Customer Officer at Conversica, will share how they keep track of thousands of renewals, surfacing the opportunities that need immediate attention.
You’ll walk away from this session with:
- Best practices to forecast renewals more accurately using customer insights
- How to create a centralized, granular look at your renewals book of business
- Recommendations to consider for your renewal management strategy