How to Align Product and Customer Success for Better Customer Engagement, Satisfaction, and Retention Image

How to Align Product and Customer Success for Better Customer Engagement, Satisfaction, and Retention

A lot of ink and energy is spent discussing Marketing and Sales alignment—and with good reason. For most businesses, successful go-to-market depends on aligned execution between Marketing and Sales teams. But what about the actual product you’re taking to market? Successful products rely on a much less discussed—but no less critical—alignment between Product and Customer Success teams.

Product and CS alignment is a missed opportunity for many companies to better understand and improve their customer experience. Join Denise Stokowski (VP Solutions - Product Management and Security, Gainsight) and Dan Demas (VP of Customer Success, Pendo) for an interactive discussion around a new alignment model for Product and CS teams.

In this webinar, you'll learn:

  • Best practices for increased cross-team engagement
  • Shared metrics for customer engagement and satisfaction
  • Integrating toolsets for better customer data and 1:many outreach
  • And much more
Shares