A lot of ink and energy is spent discussing Marketing and Sales alignment—and with good reason. For most businesses, successful go-to-market depends on aligned execution between Marketing and Sales teams. But what about the actual product you’re taking to market? Successful products rely on a much less discussed—but no less critical—alignment between Product and Customer Success teams.
Product and CS alignment is a missed opportunity for many companies to better understand and improve their customer experience. Join Denise Stokowski (VP Solutions – Product Management and Security, Gainsight) and Dan Demas (VP of Customer Success, Pendo) for an interactive discussion around a new alignment model for Product and CS teams.
In this webinar, you’ll learn:
- Best practices for increased cross-team engagement
- Shared metrics for customer engagement and satisfaction
- Integrating toolsets for better customer data and 1:many outreach
- And much more