Creating a Customer Success-Focused Enterprise
While Customer Success Management may be defined as a specific department inside an organization - or even a functional role - Customer Success requires significant inter-departmental alignment. This unique roundtable webinar brings together Executives from Sales, Marketing, Product, and Customer Success to share exactly how you should go about aligning an organization around Customer Success.
Specifically, we’ll cover:
Defining success for your customers
Understanding how Customer Success aligns with your company's strategic direction
Clearly defining each department's role in both of those
When: Recorded September 17, 10:00 AM PT
Who:Nick Mehta, Chief Executive Officer; Dan Steinman, Chief Customer Officer; Mike Schmidt, VP Sales; Denise Stokowski, VP Client Services; Anthony Kennada, VP Marketing, Gainsight