As much as you may want to provide a white glove experience to every one of your customers, at some point you’ll be spreading yourself too thin. That’s where automation comes in. Customer Success at scale requires a level of digital engagement. We’ve created a best practice for driving adoption, retention, expansion, and advocacy through automated processes. We call it the Tech Touch Element.
This webinar will feature Dan Steinman (GM of Gainsight EMEA), Easton Taylor (Head of Customer Success, EMEA at Gainsight), and Aude Eberlin (VP of Global Customer Success, Emerging Accounts at Brandwatch). They will cover how to:
- Use automation to proactively manage customer risk
- Deliver hybrid models that combine automation and in-person interactions
- Apply Tech Touch best practices to your CS processes
- And more!