If you've heard of Net Promoter Score (NPS), you've probably heard that it just works—both as an accurate assessor of customer sentiment but also as a leading indicator of future behavior. The research is clear.
But how to do NPS the right way isn't quite so cut and dry. Too many Customer Experience and Customer Success teams make mistakes that undercut the insights they should be generating.
On top of that, scaling your program requires the right technology and processes so you don't lose predictivity for each segment.
Join Tracy Zundel and Ruben Rabago, both experts in NPS and Customer Success Management, as they answer your most fundamental questions about the methodology and theory behind a best-in-class NPS program.
In this webinar, you'll learn:
- Common NPS mistakes
- Best-practice methodology
- Tips for scaling your program
- And much more