Are your success plans more about ensuring a renewal rather than ensuring the customer is successful?
In order for your customer to achieve their desired outcomes, your success planning process needs to be built from the outside in, not the inside out. Gainsight's Success Planning Element contains the right processes, people, and tools to make sure you capture the right outcomes and create a purpose built plan to deliver success. GE Digital implemented the Element and has achieved incredible results.
Join Christopher Eastman, Senior Staff Customer Success Manager at GE Digital, and Ashvin Vaidyanathan, VP of Customer Success, Operations, and Support at Gainsight, as they break down this framework.
In this webinar, you'll learn how to:
- Capture customer objectives
- Define success according to empirical metrics
- Consistently deliver against customers' goals
- Demonstrate progress and prove value