How to Onboard at Scale Without Sacrificing Personal Touch Image

How to Onboard at Scale Without Sacrificing Personal Touch

If you want to make more money, you need to get more customers.

It's a simple fact. But all those new customers need to be onboarded well so they adopt, expand, and ultimately renew. And that means you need to scale. You won't be able to onboard customers at a one-to-one ratio—at least not for long. But for many companies—especially ones with complicated or comprehensive products—that means accepting that your onboarding quality will suffer; the only question is how much.

Don't accept that! You can scale up your onboarding process without being forced to give up personal touch. Gainsight's VP Aptrinsic Marketing, Travis Kaufman, as he walks you through a tested system for growing your onboarding capabilities while still engaging with customers in a way that feels personal to them.

In this webinar, you'll learn how to:

  • Guide your users to “a-ha” moments in your product
  • Create "release experiences" to introduce new features
  • Re-engage users to complete critical tasks
  • And much more!

Shares