How to Scale Your Engagements and Boost Your CSM Ratio Using Tech Touch Image

How to Scale Your Engagements and Boost Your CSM Ratio Using Tech Touch

Whether you’re scaling your Customer Success operations to accommodate a larger customer base, or to save on CSM headcount, you need technology.

Dell Boomi was in hyper-growth mode. Their portfolio was doubling every year and they needed a way to engage with all of their long-tail customers without sacrificing the human element that’s so key in customer relationships. They turned to Gainsight’s Tech Touch Element to efficiently manage customers across their lifecycle. Along the way, they learned a lot of valuable lessons that they'll share with you.

In this webinar, Bill Davis (Senior Manager Success Operations, Dell Boomi) and Tyler McNally (Director of Customer Success—MM + SMB, Gainsight) will cover:

  • How automation can drive onboarding, adoption, risk management, and more
  • How to create a tech touch strategy (without getting overwhelmed)
  • Best practices to ensure success
  • And much more
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