Inside Gainsight’s New Post-Sales Structure: Reorganizing the Team to Drive Customer Success
At Gainsight, we don’t just advocate for other companies to implement Customer Success best practices, we rely on them ourselves. We’re a SaaS company, and we’re heavily invested in making sure every one of our clients has success. That was the guiding principle behind Gainsight’s recent reorganization of our entire post-sales structure.
In this webinar, Allison Pickens, Gainsight’s VP of Customer Success, will give you a detailed explanation of our new org chart as well as the philosophy behind the changes. She’ll offer strategies on how to apply these principles and tactics to your own Customer Success team.
After the presentation concludes, Allison will answer any remaining questions from the audience in a 15 minute Q/A session.