Is Your Customer Success Team Delivering Real Value? Image

Is Your Customer Success Team Delivering Real Value?

CSM compensation is one of the most often debated questions for companies no matter their level of maturity in Customer Success. Getting the right comp plan for CSMs can depend on a variety of factors including customer segmentation, ASP, upsell potential and more.

If you’re a Customer Success leader, your biggest fear is that despite your efforts, you aren’t delivering real value to your customers. How can you be sure?

In this webinar Daniel Oberes, Director of Customer Analytics at Marin Software, and Allison Pickens, Gainsight VP of Customer Success and Business Operations, will discuss:

  • How to align your Customer Success team with key accounts
  • The benefits of Success Plans to create workflows for every scenario
  • A strategic process to achieve predictable value delivery