There's no way to downplay the stakes: if you're a decision-maker for your company's Customer Success software buying processes, you're making one of the most consequential choices in your career.
Platforms for managing ongoing customer relationships tend to shape processes and departments much more so than tools that solve more specific problems. They tend to be more expensive for that reason as well.
You need to make a wise decision, and that means having all the information at your fingertips. A vital data source is user reviews—verified and honest, from people without a stake in the game. TechCrunch called G2 Crowd the "Glassdoor for Software Reviews" because it's one of the largest sources for verified reviews from actual buyers and end-users.
Join us as we go deep into the latest G2 Crowd Grid Report for Customer Success Software to understand:
- How the data is compiled and verified
- Why it's accurate and insightful for software buyers
- What are the options for CS software
- How they rank against each other
- And much more