Most Customer Success teams have some concept of “Code Red” accounts – the at-risk accounts that need focused, concerted attention to get back on track. At Gainsight, we’ve spent the last three months actively refining our Code Red process, and are excited to share how we’ve developed a more consistent, efficient, and effective program.
In this 45-minute webinar, we’ll review the key elements of our Code Red program and how we use Gainsight to manage it. We’ll cover:
- Our overall program structure
- How we use Gainsight to manage Code Red work plans
- How we run our Code Red Meeting
- How we report on Code Red so we can keep improving