One of the biggest ways CSMs can add value to their company is by identifying clients who are ready for an upsell. Timing is everything. Too early and you’ll only exasperate your customer. Too late and the opportunity will pass you by.
Join Ganesh Subramanian, Client Strategy, Gainsight and Claire Machado, Customer Success Manager, Azuqua, for an in-depth webinar that will focus on how to use data to find customers who are ripe for expansion, when (and how) you should make the initial approach, as well as who ultimately owns the upsell: Customer Success or Sales.