Support tickets, services engagements, survey feedback, usage data, community posts, email interactions. The list goes on. Your customer is sending you a wealth of signals, but if you can't see them all in a digestible way, they're just noise. The insights (and eventually the customer) will be lost.
But there are just too many data inputs to ever truly gain a "single source of truth" for customer health, right? Actually, through more than 500 implementations, we've established a best-practices Element for consolidating your customer data into a meaningful view. We call it the 360° Customer View Element.
CareerBuilder implemented this Element into their organization and experienced impressive results. Join Heather Hansen, Senior Project Manager of Success and Technology at CareerBuilder, and Tyler McNally, Director of Customer Success at Gainsight, as they explore the 360° Customer View Element and how it enables deeper insights into customer health.
In this webinar, you'll learn:
- How to achieve an aggregated view of all customer data
- How to structure visibility throughout your team
- How to solve for common pain points with your information
- And much more