Do you have a customer that has stopped responding to your emails, never picks up the phone, and generally pretends that you’re invisible?
If you’ve dealt with an apathetic customer, you know just how challenging it can be to get through to them... and how rewarding when you finally get that “eureka!” moment.
In this webinar, Adam Joseph, Gainsight’s Director of Customer Success in EMEA, will share his framework for overcoming customer apathy by focusing on timely and relevant customer interactions. What starts with choosing the right communication channel leads to capturing the optimal point of engagement. We're running through some challenging scenarios to hear Adam's advice.
Aired: Thursday, 30 December | 3:00 PM GMT